Terms of Service

Last updated: 6 Feb 2026

These Terms of Service govern your use of the website located at https://ai-flywheel.com and any related services provided by Riley Coleman trading as AI Flywheel (ABN: [INSERT YOUR ABN]) ("we", "us", "our"), including but not limited to email communications, SMS/text messaging services, course enrolment, and community membership.

Riley Coleman is the sole proprietor operating under the brand name AI Flywheel.

By accessing https://ai-flywheel.com, subscribing to our communications, or enrolling in any of our programmes, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by Riley Coleman trading as AI Flywheel.

We reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page and the "Last updated" date above. Any changes to these Terms of Service will take effect immediately from the date of publication.

SMS/Text Messaging Terms of Service

Description of SMS Use Cases

By opting in to AI Flywheel SMS communications, you may receive text messages related to:

• Course notifications: Enrolment confirmations, session reminders, schedule changes, and programme updates for Human-Centred Ethical AI and related courses

• Community updates: Information about community events, cohort activities, and peer workshop logistics

• Account alerts: Payment confirmations, account status updates, and administrative notices

• Promotional messages: Information about upcoming cohorts, early-bird pricing, new programmes, and limited availability notifications (only with your explicit marketing consent)

Message Frequency Disclosure

Message frequency varies based on your enrolment status and preferences:

• During active course periods: You may receive up to 4 messages per week.

• Outside of active course periods: Promotional messages will not exceed 4 messages per month.

Message frequency is not guaranteed and may be less than the maximums stated above.

Opt-Out Instructions

You can opt out of SMS messages at any time.

• To stop all SMS messages: Reply STOP to any text message you receive from us.

• To get help: Reply HELP to any text message, or contact us directly (see Customer Support Contact below).

• To rejoin: If you have previously opted out and wish to receive messages again, text START to the number from which you received our messages, or re-subscribe through our website.

Upon receiving your STOP request, we will send you a single confirmation message to confirm that you have been unsubscribed. After this confirmation, you will no longer receive SMS messages from us unless you re-subscribe.

Opting out of SMS communications will not affect your course enrolment, community membership, or access to programme materials.

Customer Support Contact

If you have questions, concerns, or need assistance with our messaging services, you can reach us at:

• Business name: Riley Coleman trading as AI Flywheel

• Email: [email protected]

• Website: https://ai-flywheel.com/contact

• Response time: We aim to respond to all enquiries within 2 business days.

Message and Data Rate Disclosure

Message and data rates may apply. Any charges incurred for text messages are your responsibility and are determined by your mobile carrier. Riley Coleman trading as AI Flywheel is not responsible for any fees charged by your mobile service provider. Please contact your carrier for details about your text messaging plan and associated costs.

Carrier Liability Disclaimer

Riley Coleman trading as AI Flywheel and mobile carriers (including but not limited to Telstra, Optus, Vodafone, AT&T, T-Mobile, Verizon, and all other carriers) are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your network provider and device compatibility.

Carriers are not responsible for the content of any messages sent through our services. Riley Coleman trading as AI Flywheel bears sole responsibility for the content and frequency of messages sent to subscribers.

Neither Riley Coleman trading as AI Flywheel nor any mobile carrier shall be liable for any damages, losses, or expenses arising from or related to SMS messaging services, including but not limited to: direct, indirect, incidental, punitive, or consequential damages of any kind.

Age Restriction

Our SMS messaging services and all AI Flywheel programmes are intended for individuals aged 18 years and older. By opting in to receive SMS messages or enrolling in our services, you confirm that you are at least 18 years of age.

If we become aware that a person under the age of 18 has subscribed to our messaging services, we will promptly remove them from our messaging lists and delete any associated personal information.

Consent and Opt-In

By providing your mobile phone number and checking the consent box on any of our forms, you expressly consent to receive recurring automated text messages from Riley Coleman trading as AI Flywheel at the mobile number provided. Your consent is not a condition of purchase or enrolment.

We will not sell, rent, or share your mobile phone number or SMS/messaging consent information with any third parties for their own marketing purposes. Your information will only be shared with service providers who assist us in delivering messages (e.g. SMS platform providers), and these providers are contractually obligated to protect your data.

Email Communications Terms of Service

Description of Email Use Cases

By subscribing to AI Flywheel email communications, you may receive:

• Newsletter content: Weekly or fortnightly insights on Human-Centred AI design, research findings, and industry analysis

• Course communications: Programme updates, session materials, cohort announcements, and enrolment information

• Promotional emails: Information about upcoming cohorts, new programmes, events, and special offers

• Transactional emails: Purchase confirmations, account notifications, and administrative updates

Email Opt-Out

You can unsubscribe from our email communications at any time by:

• Clicking the unsubscribe link at the bottom of any email

• Contacting us at [email protected] with the subject line "Unsubscribe"

Unsubscribe requests are processed within 5 business days. You will continue to receive transactional emails related to active course enrolments or purchases.

CAN-SPAM and Australian Spam Act Compliance

All email communications from Riley Coleman trading as AI Flywheel comply with the Australian Spam Act 2003 and the CAN-SPAM Act (where applicable). Every commercial email we send will:

• Clearly identify Riley Coleman trading as AI Flywheel as the sender

• Include a valid physical address or registered business details

• Include a clear and conspicuous unsubscribe mechanism

• Honour unsubscribe requests promptly

• Use accurate subject lines that reflect the content of the message

Privacy Policy

For full details on how we collect, use, store, and protect your personal information, including your phone number and email address, please refer to our Privacy Policy at: https://ai-flywheel.com/privacy-policy

Our Privacy Policy is incorporated by reference into these Terms of Service.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

• Modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website

• Remove any copyright or other proprietary notations from any materials and software on this website

• Transfer the materials to another person or "mirror" the materials on any other server

• Knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service Riley Coleman trading as AI Flywheel provides

• Use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material

• Use this website or its associated services in violation of any applicable laws or regulations

• Use this website in conjunction with sending unauthorised advertising or spam

• Harvest, collect, or gather user data without the user's consent

• Use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to Riley Coleman trading as AI Flywheel and are protected by applicable copyright and trademark law.

We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

This constitutes the grant of a licence, not a transfer of title. This licence shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by Riley Coleman trading as AI Flywheel at any time.

Liability

Our website and the materials on our website are provided on an "as is" basis. To the extent permitted by law, Riley Coleman trading as AI Flywheel makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall Riley Coleman trading as AI Flywheel or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if Riley Coleman trading as AI Flywheel or an authorised representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, "consequential loss" includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. Riley Coleman trading as AI Flywheel does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

Links

Riley Coleman trading as AI Flywheel has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by Riley Coleman trading as AI Flywheel of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Acceptable Use Policy

By using our Services, you also agree to comply with our Acceptable Use Policy, which is incorporated by reference into these Terms of Service.

© 2026 Riley Coleman trading as AI Flywheel. All rights reserved.

Privacy Policy — SMS & Mobile Information Section

Add this section to your existing Privacy Policy at https://ai-flywheel.com/privacy-policy

SMS Opt-In & Consent Details

How We Collect Your Mobile Information

We collect your mobile phone number when you voluntarily provide it via:

• The course enrolment form on our website

• The SMS opt-in form on our website

• The community sign-up form on our website

You provide explicit consent to receive SMS messages by checking the consent checkbox on the relevant form. SMS consent is not required as a condition of purchase or enrolment.

What Mobile Information We Collect

• Your mobile phone number

• Your SMS consent status (opted in or opted out)

• Your opt-in date and method (web form, keyword, etc.)

• Message delivery and engagement data (e.g. delivery status)

How We Use Your Mobile Information

Your mobile phone number and consent information are used solely to:

• Send you the SMS message types you have consented to (course notifications, community updates, account alerts, and/or promotional messages)

• Manage your opt-in and opt-out preferences

• Comply with applicable telecommunications and privacy regulations

Mobile Information Sharing Statement

We will not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS messaging programme to any third party.

Your mobile phone number and messaging consent information will never be shared with third parties for their own marketing or promotional purposes.

We may share your mobile information only with the following categories of service providers, who are contractually bound to protect your data and use it solely to help us deliver our services:

• SMS platform providers (e.g. Twilio, MessageMedia) for message delivery

• Customer relationship management (CRM) tools for managing your enrolment and preferences

These service providers are prohibited from using your information for any purpose other than providing services to Riley Coleman trading as AI Flywheel.

SMS Data Retention

We retain your mobile phone number and consent records for as long as you remain opted in to our messaging services, plus an additional period as required by applicable law. When you opt out, we retain a record of your opt-out request to ensure we honour it, but cease all messaging.

Your Rights Regarding Mobile Information

You have the right to:

• Opt out of SMS messages at any time by replying STOP

• Request access to the mobile information we hold about you

• Request correction of inaccurate mobile information

• Request deletion of your mobile information (subject to legal retention requirements)

To exercise these rights, contact us at [email protected].